Embrace and Grace Pty Ltd is committed to protecting the privacy and confidentiality of all participants, families, and stakeholders. Personal information is collected only for the purpose of delivering quality supports, meeting legal obligations, and complying with NDIS requirements.
Information is stored securely and accessed only by authorised staff. Personal information will not be shared without consent unless required by law or to prevent serious risk to a person’s safety
We collect personal information only when it is necessary to provide quality supports and services. This information may include:
Participant name and contact details
Date of birth and identification details
NDIS number and plan information
Health or support-related information
Emergency contact details
Communication preferences
Information provided through enquiries or referrals
This information is collected directly from participants, their families, guardians, or authorised representatives.
Personal information is collected for the purpose of:
Delivering personalised disability support services
Managing participant care and support plans
Meeting legal and regulatory obligations
Complying with NDIS requirements
Communicating with participants and families
Improving the quality of our services
We only collect information that is relevant and necessary for providing our services.
Embrace and Grace Pty Ltd takes appropriate measures to ensure that all personal information is stored securely and protected from misuse, loss, unauthorised access, or disclosure.
Information is:
Stored securely in protected systems and files
Accessed only by authorised staff
Managed in accordance with privacy and confidentiality policies
Personal information will not be shared with third parties without consent unless:
It is necessary to provide services
It is required for NDIS compliance
It is needed to prevent serious risk to a person’s safety or wellbeing
Where information is shared, we ensure it is done securely and responsibly.
Participants have the right to access the personal information we hold about them. If any information is incorrect or outdated, participants may request corrections at any time.
We are committed to ensuring that personal information remains accurate, complete, and up to date.
All staff at Embrace and Grace Pty Ltd are trained to maintain strict confidentiality when handling participant information. Protecting privacy is a key part of our commitment to providing respectful and professional support services.
If you have any questions about this Privacy Policy or would like to request access to your personal information, please contact us:
Embrace and Grace Pty Ltd
Western Sydney, Australia
Email: example@example.com
Phone: +88(0) 555-0108
